The information below applies to orders with a total weight of up to 2kg (including packaging). For larger orders, we will quote on a case-by-case basis according to the most economic options available for shipping to the given address.
For all orders with a weight of less than 2kg (including the packaging), unless otherwise advised, we deliver all of our products using Royal Mail.
For shipping addresses within the UK, we use "UK Confirmed". This service usually takes 1-2 working days from dispatch to reach the shipping address and requires a signature on delivery. If your order is particularly urgent, we can use the Royal Mail "UK Guaranteed" service, which allows us to guarantee next working day delivery. Please contact us at firstname.lastname@example.org if this applies to your order.
For shipping addresses outside of the UK, we use "International Tracked and Signed". The delivery times on this service vary by location, but the service can take up to 7-10 days from dispatch to reach the shipping address, progress can be tracked, and this service also requires a signature on delivery.
We will take reasonable care when packing products for dispatch. However if the packaging is damaged in transit and the goods are damaged as a result, please notify us immediately on receipt and we will arrange for you to receive a refund in accordance with our returns policy.
Please note that all of our yarns are hand-spun from natural fibres. As a result, while we do everything possible to maintain consistency, there may be slight variations in the colour of fibre and yarn and in the weight of the yarn.